Refund policy
Our 60-Day Satisfaction Promise
We're confident you'll love your purchase, but if it's not quite right for you, we've got you covered with our hassle-free 60-day return window.
Here's how it works:
Got 60 days from delivery to decide if your order is perfect for you. No rush, no pressure - take your time to make sure it's exactly what you need.
Keep everything pristine - we need your items back in the same condition you received them. That means unworn, tags attached, and in the original packaging. Think of it like borrowing from a mate who's really particular about their stuff.
Start your return easily - just drop us a line at contact@getpurevanta.com and we'll sort you out with a prepaid return label and clear instructions. Don't just send stuff back without asking first - we won't know what to do with mystery packages!
Something wrong on arrival? Inspect your order straight away. If there's damage, defects, or we've sent the wrong item, contact us immediately so we can fix it properly.
What we can't take back:
- Sale items (sorry, those deals are final)
- Gift cards
- Items that have been properly used/worn
Want a different size? The quickest way is to return what you have, get your refund, then place a fresh order for the right size.
EU customers get an extra perk - you have 14 days to change your mind for any reason at all, no questions asked.
Refunds are straightforward - once we receive and check your return, we'll email you the verdict. Approved refunds go back to your original payment method within 10 business days (though your bank might take a few extra days to show it).
Still waiting after 15 days? Give us a shout at contact@getpurevanta.com and we'll track it down.
Bottom line: We want you to be completely happy with your purchase. If it's not right for you, we'll make it right.
Trade name : Purevanta Ltd
Business Email : contact@getpurevanta.com
Business address : 128, City Road, London, EC1V 2NX, UNITED KINGDOM
BUSINESS REGISTRATION NUMBER : 16982782
Business phone number : +447476627236