Terms of Service - The Ground Rules

Last updated: February 9, 2026

Welcome to PureVanta! These are the ground rules for using our website and services. We've tried to write them in plain English, but there's still some necessary legal stuff in here.

By using our site, you're agreeing to these terms and our Privacy Policy. If you don't agree, please don't use our services.

Section 1 - Your Account

You need to be at least 18 (or the legal age where you live) to use our services. If you're letting a younger family member use your account, that's your responsibility.

When you create an account or make a purchase, make sure all your information is accurate and up-to-date. Keep your login details secure - you're responsible for everything that happens on your account. Don't share or sell your account to anyone else.

Section 2 - Our Products

We do our best to show accurate photos and descriptions of our products, but colors and appearance might look different on your screen depending on your device and settings. We can't guarantee products will look exactly like they do online.

We can change product descriptions, discontinue items, or limit quantities anytime. Sometimes we might not be able to fulfill certain orders to specific locations.

Section 3 - Orders

When you place an order, you're making an offer to buy. We reserve the right to accept or decline any order. Your order isn't confirmed until we accept it and process your payment.

Please double-check your order before submitting - we might not be able to cancel it once it's accepted. If we can't fulfill your order, we'll contact you using the details you provided.

All returns and exchanges follow our Return Policy. You're confirming that purchases are for personal use, not for reselling.

Section 4 - Pricing and Payment

Prices can change without notice. You'll pay the price shown when you place your order (we'll confirm this in your order email). Prices don't include taxes, shipping, or import charges unless stated otherwise.

Our online prices might differ from physical stores or other retailers. Special promotions have their own terms that override these general terms if there's a conflict.

Keep your payment information current. By providing payment details, you're confirming they're accurate, you're authorized to use them, and you'll pay all charges including shipping and taxes.

Section 5 - Shipping

We're not responsible for shipping delays - delivery times are estimates only. Once we hand your package to the carrier, it becomes their responsibility and your risk.

Delays from carriers, customs, or other events beyond our control aren't our fault.

Section 6 - Intellectual Property

Everything on our site - text, images, logos, designs - belongs to us or our licensors. You can use our site for personal, non-commercial purposes only.

Don't copy, distribute, modify, or republish our content without written permission. Our trademarks and brand names are protected - don't use them without permission.

Shopify owns their trademarks, and other brands own theirs.

Section 7 - Third-Party Tools

Sometimes we offer access to tools provided by other companies. We don't control these tools and aren't responsible for how they work. Use them at your own risk and make sure you understand their terms.

New features we add in the future are also covered by these terms.

Section 8 - External Links

Our site might link to other websites. We're not responsible for their content or what happens when you visit them. If you leave our site, you're on your own - check their terms and policies.

Any issues with third-party products or services should be directed to those companies, not us.

Section 9 - Our Relationship with Shopify

We use Shopify to power our store, but when you buy from us, you're buying directly from PureVanta. Shopify isn't responsible for any issues with your purchases - that's between you and us.

Section 10 - Privacy

Your personal information is handled according to our Privacy Policy and Shopify's Privacy Policy. Since Shopify hosts our store, they collect some information about how you use our site to provide and improve their services.

Section 11 - Feedback and Reviews

When you submit reviews, feedback, or suggestions, you're giving us permission to use that content however we want, including for commercial purposes. We don't have to pay you, keep it confidential, or respond to it.

Make sure your feedback is honest, doesn't violate anyone's rights, and isn't offensive or illegal. We can remove content that violates these terms.

Don't use fake information or pretend to be someone else when leaving feedback.

Section 12 - Mistakes Happen

Sometimes our site might have typos, wrong prices, or incorrect information. We reserve the right to fix these errors and cancel orders if necessary, even after you've placed them.

Section 13 - What You Can't Do

Use our site only for lawful purposes. Don't:

• Break any laws
• Violate intellectual property rights
• Harass our staff or other users
• Send spam or malicious content
• Try to hack or interfere with our site
• Collect other users' personal information
• Impersonate others

If you violate these terms, we can suspend or terminate your account without notice.

Section 14 - Ending This Agreement

We can terminate your access to our services at any time without notice. You'll still be responsible for any outstanding payments.

Some sections of these terms will continue to apply even after termination.

Section 15 - No Warranties

Our services and products are provided "as is" and "as available." We don't guarantee they'll meet your expectations or be error-free, uninterrupted, or secure.

Some places don't allow warranty disclaimers, so this might not apply to you.

Section 16 - Limitation of Liability

We're not liable for any indirect, incidental, or consequential damages from using our services or products. This includes lost profits, data, or savings.

This limitation applies to the fullest extent allowed by law.

Section 17 - You'll Defend Us

If someone sues us because of something you did (like breaking these terms or violating laws), you agree to defend us and pay any costs, including legal fees.

Section 18 - Severability

If any part of these terms is found to be unenforceable, the rest still applies.

Section 19 - The Whole Agreement

These terms, along with our policies, make up the complete agreement between us. They replace any previous agreements.

If we don't enforce a rule once, that doesn't mean we've given up the right to enforce it later.

Section 20 - Can't Transfer

You can't transfer these terms or your account to someone else without our written permission. We can transfer our rights without asking you.

Section 21 - Which Laws Apply

These terms are governed by the laws where PureVanta is based. Any legal disputes will be handled in courts in that jurisdiction.

Section 22 - Just Headings

The section headings are just for convenience - they don't change the meaning of the terms.

Section 23 - Changes

We might update these terms occasionally. When we do, we'll post the new version here and notify you of material changes as required by law. Continuing to use our services means you accept the changes.

SECTION 24 - CONTACT INFORMATION

Trade name : Purevanta Ltd
Business Email : contact@getpurevanta.com
Business address : 128, City Road, London, EC1V 2NX, UNITED KINGDOM

BUSINESS REGISTRATION NUMBER : 16982782

Business phone number : +447476627236